Diploma In Tourism And Hospitality Management (Level 5)
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Duration
12 Months
Pedagogy
Online
Diploma In Tourism And Hospitality Management (Level 5)
Diploma in Tourism And Hospitality Management Level 5 - 12 Months - 120 Credits
This diploma equips learners with the competencies required to manage and lead within the dynamic global tourism and hospitality sector. It explores key principles such as operations, customer service, strategic management, and sustainable practices that drive industry success. Learners gain insights into the latest trends, technologies, and challenges shaping travel, tourism, and hospitality worldwide. The course emphasises the integration of theoretical knowledge with real-world applications to prepare graduates for leadership roles. Upon completion, participants are prepared to contribute effectively to service excellence, business growth, and organisational performance in the sector.
Accreditation
All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details.Entry requirement
For entry into Level 5 Diploma in Tourism and Hospitality Management, learners must possess the following:* Relevant/Local Board of Examination Result in your Country, which must include at least 5 'C' Grades in English and 4 other subjects.
* Mock Examination Result can also be accepted for initial Conditional Admission, pending the release of the Board of Examination Result. (This is assessed on a case by case basis)
* Learner must be 18 years or older at the start of the Course.
OR
* Mature Learners (21 years or older) with work experience in supervisory, leadership or management roles. (This is assessed on a case by case basis).
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What you'll learn
Module 1
ASSIGNMENT & STUDY GUIDELINES
This module provides the most critical information about the study course and assignment submission.
Module 2
Level 5 - Contemporary Issues In Tourism And Hospitality
Investigates current challenges and emerging trends such as sustainability, digital transformation, and changing consumer expectations.
Module 3
Level 5 - Customer Relationship Management
Covers techniques for building and maintaining strong customer relationships, improving service quality, and driving loyalty.
Module 4
Level 5 - Digital Marketing Management For Tourism And Hospitality
Explores online marketing strategies, social media campaigns, and digital tools to enhance brand visibility and attract customers in a competitive tourism market.
Module 5
Level 5 - Management Accounting
Provides the skills to analyse financial information, budget effectively, and support strategic planning in tourism and hospitality businesses.
Module 6
Level 5 - Management Of Human Resources
Examines best practices in recruitment, training, motivation, and employee engagement to build a skilled and effective workforce.
Module 7
Level 5 - Operations Management
Focuses on managing service delivery, quality control, and operational processes to improve efficiency and customer satisfaction.
Testimonial
Discover the success stories of learners like yourself
Where learning goes beyond acquiring new skills to also deliver an enjoyable experience.
Stella H.
The course content was exactly what I needed. The structured learning approach and practical examples helped me develop new skills that I use every day.
Richard K.
An excellent learning experience from start to finish. The course material was well-organized and the concepts were presented in a clear, engaging way.
Nancy L.
What stood out was how practical and relevant the content was. I've been able to apply what I learned immediately, making a real difference in my work.
